Upgrade process¶
Overview¶
An upgrade is switching to a newer version of Odoo (e.g., Odoo 14.0 to Odoo 15.0).
An upgrade does not cover:
Changing editions (i.e., Community to Enterprise edition)
Switching hosting type (i.e., On-Premise to Online or Odoo.sh)
Migration from another ERP to Odoo
注解
If you need Odoo assistance on this matter, please get in touch with your Odoo Account Manager or our Sales department.
Process workflow¶
The upgrade process in a nutshell:
You create a test upgrade request.
- Odoo processes the request:This happens via an automated process that runs the database through an upgrade script and takes between 20 and 120 minutes. Only if an issue(s) arises will we have to intervene manually and adjust the script specifically to your database until the upgrade succeeds.
Odoo delivers a test database.
You test your database for possible discrepancies (see Test guidance)
If there are any discrepancies, you report them to the Upgrade support team via the help portal (see Assistance).
We will fix the issues and send you a new test database.
Once you have completed the testing and are happy with the result, you decide on a date and time when you stop users from accessing Odoo, freeze all data entries, and create an upgrade request for the production upgrade.
Odoo delivers the production database through the automated process.
You restore it in your Production environment a few short hours later and continue working on the newly upgraded database (this is done automatically on SaaS).
Get started¶
The upgrade process varies depending on where your database is hosted.
Online Hosting (SaaS)¶
The upgrade request is made via your database manager.
Cloud Platform (Odoo.sh)¶
Self-Hosting (On-Premise)¶
There are two possibilities:
- For technically advanced users and partners, via the following command line on the machine where your database is hosted:
python <(curl -s https://upgrade.odoo.com/upgrade) test -d <your db name> -t <target version>
The above command will dump your database to a file, send it to the upgrade platform for an upgrade, display you the live logs, and restore the upgraded database back on your server as a duplicate test database.
Testing Phase (pre-production phase)¶
This phase allows you to review an upgraded version of your database without affecting your production database in any way.
We suggest that you run the test upgrade process at least once, but you can do it as many times as you need (one at a time).
Once you receive your upgraded test database, check that all data, processes, and functionality are still correct and working as expected.
If you do find discrepancies, report your issues (see Assistance) and request a new test database (see Request a test database) when the reported issues are fixed in the upgrade script.
If you do not find any discrepancies, you’ll be able to move on to the upgrade of your production database.
Request a test database¶
When filling the website form, select Testing purpose.
Test guidance¶
Every business and organization has its own operational needs and has to test its specific Odoo
instance respectively. We recommend you look at the test scenario
<https://docs.google.com/document/d/1ypNs7JKPOsjNbKpdiKFH7Al6g6whZ9jr7f7duAQ5E1w/> for further
information.
Assistance¶
If you encounter an issue in the test database, please get in touch with Odoo Upgrade Support via the Odoo Support page.
Under the Ticket Description section, select An issue related to my upgrade ticket type.
警告
If you choose another Ticket Description type, the request will be redirected to another team. This will slow down the processing and response time.
Please provide as much detail as you can (i.e., videos and screenshots to illustrate your issue). This will avoid clarifying questions and speed up the resolution process significantly.
注解
The purpose of the test phase is not to correct existing data or configurations in your database.
If you need Odoo assistance on this matter, please get in touch with your Odoo Account Manager or our Sales department.
The production launch¶
Production goes live¶
The production upgrade request is when you decide to upgrade your current database with all your production data (invoices, VAT returns, inventories, current orders) to a new version of your choice.
After your tests are completed to your satisfaction, submit the request to upgrade your production database via our website form. Select Production purpose.
危险
Going into production without first testing may lead to:
business interruptions (e.g., no longer having the possibility to validate an action)
poor customer experiences (e.g., an eCommerce website that does not work correctly)
Assistance¶
If you encounter issues or problems in the production database, please get in touch with Odoo Support:
Connect to our Odoo Support page.
Under the Ticket Description section, select the appropriate type related to your issue but do not select the option An issue related to my upgrade.
注解
After upgrading to production, the support will be provided by the Support team instead of the Upgrade team.
Please provide as much detail as you can (i.e., videos and screenshots to illustrate your issue). This will avoid clarifying questions and speed up the resolution process significantly.
警告
If you choose An issue related to my upgrade as ticket type, the request will be redirected to another team than the support one and will slow down the processing and response time.
Assistance¶
Contact our Upgrade service support¶
Should you have any more questions about the upgrade, do not hesitate to send a message to Odoo Upgrade Team. We will be happy to answer it as soon as possible.
Supported versions¶
Please note that Odoo provides support and bug fixing only for the three last major versions of Odoo.
This is a factor to take into consideration before upgrading. If you are on an older version, we suggest you to prefer the most recent version to benefit from longer support (before having to upgrade again).
You can get more information about our supported versions.